FAQ

How can I pay?
Shipping Options and Transit Time
What countries do you ship to?
How can I find out my tracking information?
How do I purchase an item that is out of stock?
Can I add an item to my order after it has been completed?
What is your refund policy?
I'm having a technical issue, what do I do?
What does pre-ordering mean?

 

PLEASE NOTE: All in-game items will be shipped with your package.

Q. How can I pay?

A. You can pay with a PayPal account, bank card, or the following credits: MasterCard, Visa, American Express, & Discover.

We use PayPal as it is a safe, easy, and a very secure way to process your payment and track your order as it is shipped to you.

Step 1:

Once you have picked the items you want and have checked out, you will then have the option to choose a different shipping option and review your total charges.

Step 2:

To pay by credit card or using your PayPal account, click the "Check out with PayPal" icon, once you have reviewed your order.

Step 3:

Enter your PayPal account information or your credit card payment information in order to finish your HeroMart order. Then click the "Review and Continue" icon to finalize your order. You will receive an email confirmation from HeroMart@battleon.com once your order has been received.

 

Please do not hesitate to contact us with questions at HeroMart@battleon.com.

 

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Q. Shipping Options and Transit Time

Orders within the U.S
For domestic orders, we use USPS (United States Postal Service) Standard, Parcel, and Express Shipping Methods.

  • First-Class Shipping – transit time typically takes between 2-7 business. Shipping fees include delivery confirmation with a tracking number that is emailed to each customer.
  • Parcel Shipping – used for large packages; the transit time typically takes between 3-14 business days.
  • Express Shipping- transit time typically takes between 1-3 business days with a tracking number that is emailed to each customer.

Orders outside the U.S
For International orders, we use USPS (United States Postal Service) International Standard and International Express mail.

  • First-Class International Shipping - transit time varies depending on location but typically takes between 2 - 8 business weeks. Shipping fee includes delivery confirmation with a tracking number that is emailed to each customer.
  • Express International Shipping - transit time typically takes between 3-5 business days with a tracking number that is emailed to each customer.

Special Packaging Requirements:
Due to the packaging requirements, we ship all posters in a protective tube. If you place an order with other products than a poster, then you will receive two packages and two emails from stamps.com with two tracking numbers.

ATTENTION INTERNATIONAL CUSTOMERS: As per Stamps.com/USPS, if duties or taxes are assessed regarding your package, most countries will collect a customs clearance and delivery fee from the recipient, in addition to the duties and taxes. This fee is authorized by international postal agreements to reimburse the delivery service for the costs it incurs in clearing the items through customs and collecting duties at the time of delivery. The duties, taxes, and fee, if applicable, are NOT included in the postage paid by the mailer.

PLEASE NOTE: The customer is responsible for any additional shipping charges that may be necessary. If a customer gives us the wrong shipping address, and the item(s) are shipped, the customer is responsible for paying the new shipping amount once we receive the item(s) back to the underground lab.

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Q. What countries do you ship to?

A. We currently ship to the following countries:

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Belize
  • Brazil
  • Brunei
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Croatia
  • Cyprus
  • Czech Republic
 
  • Denmark
  • Dubai
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Italy
 
  • India
  • Indonesia
  • Ireland
  • Israel
  • Japan
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Malaysia
  • Maldives
  • Malta
  • Mexico
  • Netherlands
 
  • New Zealand
  • Norway
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Saudi Arabia
  • Scotland
  • Singapore
  • South Africa
  • South Korea
 
  • Sweden
  • Switzerland
  • Thailand
  • Turkey
  • UK
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Venezuela
    Vietnam

If your country is not included on this list, please email us (HeroMart@battleon.com) and we will be more than happy to add you as a customer.

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Q. How can I find out my tracking information?

A. You can just click on the tracking link in your shipping email that you will receive from Stamps.com. If you pre-ordered an item, whether or not you do or do not have additional non pre-order items in your order, your item(s) will not be shipped until we receive the pre-ordered item in our office.

 

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Q. How do I purchase an item that is out of stock?

A. If an item is listed as "sold out" on our website, then we no longer have that item available for sale. It is possible that we may reprint the item if we recieve enough inquires. Please send us your thoughts to Reviews@battleon.com. You can also follow us on Twitter at www.twitter.com/heromart for updates on new products or reprints on exsisting items.

 

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Q. Can I add an item to my order after it has been completed?

A. Unfortunately, we have no way to add an item to a completed order. Please make sure you choose carefully what you would like to order. If you place an order and do want to add something, please email us immediately so we can cancel your order so you can redo it. If we already shipped out your order, then you will have to place a new order if you would like to purchase another item.

 

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Q. What is your refund policy?

  1. We have a 120 day refund policy for orders that have unused ingame items.

  2. We cannot refund shipping on any order that was shipped in good faith.

  3. If you no longer want the product(s) or a payment is unauthorized and the order was already shipped, you will have to wait to receive the order and then return to sender. We can only refund for an order in which we have received all product(s) back, the package is unopened, and any in-game codes have not been used.

  4. Any Artix Points Gift Certificates are not eligible to be refunded once the Gift Certificate has been redeemed by using its gift code. Any and all associated game accounts may be disabled due to any refunds or disputes.

  5. All returns must be approved in advance by HeroMart. These may be approved by phone, e-mail, or mail. Upon approval, HeroMart staff will provide you with an RMA number. Items without an RMA number will be dealt with on a case-by-case basis.


  6. Opened items are not eligible for return, except in the case of damage or defect, and then only refunded with prior approval and unused upgrade codes. If the codes have been used, the item is not eligible for refund.


  7. Posters will be shipped separately, due to special packaging requirements in order to protect your HeroMart purchase.



  8. We are not responisble for any lost or damaged packages. Once a package has been shipped, it is no longer in our control.

 

If you are not sure if your situation falls under our refund policy, PLEASE do not hesitate to e-mail us. HeroMart@battleon.com

 

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Q. I'm having a technical issue, what do I do?

A. If you are having a cart issue such as "session expired" or receiving an error, the best thing to do would be to reload/refresh your browser. You can also clear any cache/cookies/temporary internet files or check your settings as this could be what is giving you an issue. If you do have a repeating issue, you can try a different browser or computer or can email us.

 

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