HeroPoints FAQ

If you have a question or issue with HeroPoints, we are here to help! Finding out how HeroPoints work, how to receive them and other HeroPoints questions/issues are addressed here. If you do have a HeroPoints issue, please read through our Frequently Asked Questions and you can email us if you need additional help.

heropointsans1What are HeroPoints?

HeroPoints are HeroMart's special new in-game currency that lets you unlock exclusive gear in several of Artix Entertainment's games when you purchase HeroMart merch! A code for HeroPoints will be included in every new order after August 5th, 2016, starting with the release of the AdventureQuest 3D T-shirt! One HeroPoint equals $5, so if you purchase a shirt for $20, you will receive 4 HeroPoints.

If you have any questions about HeroPoints, please email us.

heropointsans2How do I get HeroPoints?

Once you receive a HeroPoints code, you can redeem it through your Artix Account via our Portal Site (portal.battleon.com) or you can redeem the code directly to your AdventureQuest Worlds account at www.AQ.com/code. There are several ways to get a HeroPoints code:

  • You purchased a new HeroMart item (purchased after August 5, 2016), such as the AdventureQuest 3D shirt
  • You purchased something from HeroMart previously and received an email with a code via the email used in your order
  • You completed the quest in AQWorlds - more info here!

    If you have any questions about HeroPoints, please email us.

    heropointsans3What can I purchase with HeroPoints?

    Once you redeem your code and receive your HeroPoints, you can spend them in AdventureQuest Worlds, DragonFable and EpicDuel currently!

    • Artix Accounts - If you redeemed your code directly to your Artix Account, you can choose to give the HeroPoints to your linked AQWorlds account, linked DragonFable account (and whichever character you choose) and whichever linked EpicDuel character
    • AQWorlds - If you redeemed your code directly to your AQWorlds account, your HeroPoints are placed in your inventory. To spend them:
      • Login to your account
      • /join heromart
      • Talk to Stryche to learn all about HeroMart and its merch
      • Browse the store to see his big-ticket items and their in-game rewards
      • Click on items that interest you to get more information or go straight to HeroMart.com to buy them
      • Go to the Design Notes post for more information!
    • EpicDuel - once you redeem the HeroPoints code to your character, you then receive one Arcade Token per one HeroPoint. The Arcade is a mini game where players have the chance to win prizes by playing at any ArcadeBot. One you have your Arcade Tokens:
      • Go to an ArcadeBot, then can decide which games you would like to play.
      • Each game has its own leaderboard that displays the top 10 players with the highest scores.
      • There are three categories of prizes in each game - bronze, silver and gold.
    • DragonFable - once you redeem the HeroPoints code to your account and choose your character,  your HeroPoints are placed in your inventory. To spend them:
      • Open the Book of Lore (HeroMart button) and then you are taken directly  to Stryche's shop
      • If you want to take the long way, visit Falconreach, and from main square you head down then left to find Stryche
      • Talk to Stryche to get more information or go straight to HeroMart to buy RL merchandise
      • Go to the Design Notes post for more information!

    If you have any questions about HeroPoints, please email us.

    heropointsans4Can I get HeroPoints if I purchased HeroMart merch in the past?

    All past HeroMart buyers were sent an email to the email used for their order. This email included a special code for two free HeroPoints as a thank you for supporting HeroMart!

    If you have any questions about HeroPoints, please email us.

    heropointsans5I didn't receive my HeroPoints code, what do I do?

    We are sorry that you did not receive your HeroPoints code! Which code did you not receive?

    • I purchased an AdventureQuest 3D shirt (or another new product release) -
      please look in your order, all in-game codes are shipped with your order in the mail
    • I previously purchased something from HeroMart -
      check the email you used for your order, it is possible the email was filtered to your junk/spam folder
      • I had an issue completing the quest in AQWorlds -
        please contact the Artix HelpTeam via the Help Pages!

        If you have any questions about HeroPoints, please email us.

        heropointsans6Can I share, trade, sell or give away my HeroPoints code?

        We do not allow codes to be shared, traded, sold or given away. We do understand that we have customers who purchase HeroMart items as gifts and that is okay! As long as you are just purchasing the HeroMart item (that comes with an in-game code) as a gift, and not just sharing/trading/selling/giving away your own code, then please gift away! However, if there are any order, payment, shipping or code issues, the original buyer will need to contact us.

        If you have any questions about HeroPoints, please email us.

        heropointsans7Can I use the HeroPoints code more than once?

        A HeroPoints code can only be used once. For example:

        • If you redeemed a HeroPoints code for two HeroPoints directly to your AQWorlds account, you receive two HeroPoints in your inventory.
        • If you redeem your HeroPoints code for two HeroPoints to your Artix Account, you will receive two HeroPoints for each AQWorlds, EpicDuel and DragonFable account you have linked. You do need to choose specifically which EpicDuel and DragonFable character you would like to receive the two HeroPoints.
        • Please note, if you redeem your code directly to AQWorlds, you cannot redeem your code for DragonFable and EpicDuel. You have to go through your Artix Account to redeem your code if you would like to get items in multiple games.

        If you have any questions about HeroPoints, please email us.

        heropointsans8How come I can't redeem HeroPoints for AdventureQuest 3D?

        AdventureQuest 3D is still in testing and have not been able to add HeroPoints in the game. AQ3D may add some way to use HeroPoints in the future, but this is not something we can confirm at this time.

        If you have any questions about HeroPoints, please email us.

        heropointsans9What do I do if my HeroPoints code doesn't work?

        If you received your HeroPoints code, redeemed it, and the code doesn't work, there could be several reasons why. Here are some reasons your code may not be working:

        • Please make sure you entered the correct HeroPoints code to the correct place, either through your Artix Account via portal.battleon.com or through your AQWorlds account at www.AQ.com/code.
        • It is possible that you already redeemed your code and forgot. Please check your other accounts to see if you redeemed it to another account.
        • If the code belongs to someone else, they may have already redeemed it to their own account(s). Please note, we do not allow codes to be shared, traded, sold or given away to someone else..

        If you have any questions about HeroPoints, please email us.

        heropointsans10What if I redeemed my HeroPoints code for the wrong Artix or AQWorlds account?

        When you redeem your HeroPoints code, please make sure you login to the correct Artix Account or AQWorlds account.

        If you accidentally redeemed your code to the wrong account, please contact us immediately and we may be able to remove the code so you can redeem it again for the correct account. However, if you already spent the HeroPoints (or Arcade Tokens in EpicDuel), or if you do wait too long to contact us, we may be unable to assist you.

        If you have any questions about HeroPoints, please email us.

        heropointsans11What if I spent my HeroPoints (or Arcade Tokens) to the wrong character?

        Once HeroPoints (or Arcade Tokens in EpicDuel) are spent, we cannot give them back. Make sure to spend them wisely!

        If you have any questions about HeroPoints, please email us.

        heropointsans12Can I purchase a HeroPoints code separately?

        The only way you can receive an HeroPoints code is to purchase HeroMart merch (or complete the quest in the HeroMart map in AQWorlds!) In-game items are not sold outside of the games, HeroPoints act as a bonus for your HeroMart purchase. The HeroMart Staff work very hard to create the HeroMart merch for you and the Artix Game Staff work very hard to create the in-game items for you.

        If you have any questions about HeroPoints, please email us.

        heropointsans13Can I have my HeroPoints code before I receive my order?

        The only way to receive a HeroPoints code is to wait until your HeroMart merch arrives at your address. We cannot give you a HeroPoints code via email. HeroPoints are not sold separately.

        If you are having a shipping question or issue, please visit our Shipping Help Section.

        If you have any questions about HeroPoints, please email us.

        heropointsans14Can I get a HeroPoints code for free?

        We are sorry, we cannot give you HeroPoints or a HeroPoints code for free. The HeroMart Staff work very hard to create the HeroMart merch for you and the Artix Game Staff work very hard to create the in-game items for you. Those customers who purchase HeroMart merch make it possible for HeroMart to continue to create new products!

        If you have any questions about HeroPoints, please email us.

        heropointsans15My HeroPoints question has not been answered!

        If your question has not been answered about HeroPoints, please email us.